FAQ

Where do I enter the coupon code?

You can enter the coupon code on the cart page before proceeding to checkout. If you don’t have one, try this for 5% OFF: FAQ5OFF.

How do I download the printables after purchase?

After completing your payment, you will receive an email with the download links. If you don’t see the email, please check your spam folder. If it’s still not there, contact us at [email protected] for assistance.

What should I do if my card payment isn’t working?

First, verify that your card details are correct and try again. If the issue persists, try using a different card (Visa is often a reliable choice). If you’re still unable to make the payment, please reach out to us at [email protected] for help.

How do I request a refund?

Please contact our support team at [email protected] with your order details, and we will assist you with the refund process. Refunds are not available for Answers (Brainzilla and Aha! Puzzles).

What formats are the printables available in?

Our printables are available in PDF format (letter size) for easy printing at home or at a local print shop.

Can I share the printables with others?

Our printables are for personal use only and cannot be resold, or redistributed.